CRAB GRIP LIMITED values transparency and fairness when it comes to refunds and cancellations related to our products, rewards, and redemption services offered through our platform.

1. Rewards & Payouts (If applicable)

If your company offers a reward or incentive program (e.g., scanning product codes to earn points or payouts):

• Rewards or payouts issued (whether cash, points, or other benefits) are non-refundable and non-returnable once disbursed.
• These rewards are part of our engagement and rewards model and are not treated as traditional product returns.
• If you believe there is an error in a payout or reward credit, please contact our support team at info@crabgripscrew.com. We will review and aim to resolve such issues within 3–5 business days.

2. Cancellations for Redemptions

For redemptions made using your reward points or loyalty credits:

• If a user cancels a redemption request within 24 hours of placing the order, a full refund of the points used will be credited back to the user’s account.
• No refunds or cancellations will be allowed after 24 hours or once the redeemed item has been dispatched or delivered.
• All redemptions are subject to verification and eligibility checks before refunding of points.

3. Product Purchases (If applicable)

Use this section if your company sells physical products directly.

Order Cancellation:

• Orders may be cancelled before the product is dispatched.
• If your order has not yet been processed for shipping, contact us immediately at info@crabgripscrew.com for cancellation and refund processing.

Cancellation After Shipment:

• If the order has already shipped, cancellation requests cannot be accepted; instead, you may return the product for a refund per our return policy (if applicable).

Refunds for Physical Products:

• Refunds (if eligible) will be processed to the original payment method once the returned product is received and inspected.
• Shipping and delivery charges (if any) are non-refundable unless otherwise stated.

4. How to Request Cancellation or Refund

To request a cancellation or refund:

Email us at info@crabgripscrew.com with:

• Your Order/Redemption ID
• Date of purchase/redemption
• Reason for cancellation/refund

Our team will review the request and respond within 3–5 business days.

5. Important Notes

• Refunds are credited only to the original payment method used for purchase (credit card, debit card, UPI, etc.).
• In the case of digital redemptions using points or credits, refunds are made only back into the relevant points/credit balance.
• We may modify or update this policy at any time without prior notice.

6. Contact Us

If you have questions about this Refund & Cancellation Policy:

• Email: info@crabgripscrew.com
• Phone: +91 99099 97000
• Address: Taraghadi Survey No. 734, Opp. Bhalodiya Farm, Rajkot - Jamnagar Highway, Taluka Paddhari, Rajkot - 360110, Gujarat, INDIA